When I turn on the camera, the screen just continually flashes white

It may be due to poor battery contact. It is recommended to remove the batteries, wipe both ends of the battery the positive electrode (“flat”) of the battery compartment, and the spring with a clean cloth before reinstalling.

Upgrade your camera to the latest version if you know the Camera version number.

The camera leak

To ensure that your camera is protected from the intrusion of moisture and humidity, GardePro recommends taking some additional preventive measures. First, avoid placing the camera directly on the ground, especially in damp or rainy environments, as the ground may absorb moisture, increasing the risk of the camera getting damp. Instead, we recommend placing the camera on a tree or using a professional camera stand, which can elevate the camera, keeping it away from the ground's dampness, while also maintaining good ventilation, which helps in drying and protecting the camera.

If the camera accidentally gets damp, immediate action should be taken. Place the camera on a dry table and use the cool wind mode of a hairdryer to gently dry the camera's surface to help remove moisture. This not only checks whether the camera is already dry but also tests whether the camera can still work normally. By taking these timely countermeasures, you will help extend the camera's lifespan and ensure it always maintains optimal performance.

If this doesn't make the camera work properly，please send us your full address according to this, I will apply to the company to replace the camera for you:
1) Your full name:
2) Postal address
3) Postal code:
4) Mobile phone no：
5) Your order number:

Condensate/Fog/moisture on camera lens

Please try to place the camera on a dry table and dry it with a hairdryer to check whether the moisture will disappear and whether the camera can be used .

If this doesn't make the camera work properly，please send us your full address according to this, I will apply to the company to replace the camera for you:
1) Your full name:
2) Postal address
3) Postal code:
4) Mobile phone no：
5) Your order number:

No firmware available

If the screen still prompts' No firmware available ', please remove the battery and reinstall it

Please press the “Menu ”multiple times to ensure it is not stuck in the card slot

Please send us your order number and we will initiate the warranty for you

LED Glass / PIR Sensor Broken

Currently, if the LED glass or PIR Sensor cover of GardePro trail camera is damaged, there are no replacement parts. As long as it does not affect use, you can seal the damaged part with a plastic sheet to prevent water from entering the camera.

The camera screen has stripes/lines

Please ask the customer to take a picture of the screen and replace the camera

Please send us your full address according to this, I will apply to the company to replace the camera for you:
1) Your full name:
2) Postal address
3) Postal code:
4) Mobile phone no：
5) Your order number:

FAQ